How to cancel a subscription without a fight
You don't owe them a reason. Say cancel, ask for confirmation, ignore the retention email.
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Three ways to say it
“hi, i'd like to cancel my subscription please, i've enjoyed the service but i just don't use it enough to justify the cost anymore”
Please cancel my subscription. Confirm when done.
“hi, i cancelled last month but i see i was charged again, could you please cancel this properly and refund the charge?”
Cancelled last month but was charged again. Refund the charge and confirm cancellation.
“thank you for the offer but i've made up my mind, please just process the cancellation, i don't need a discount or a pause, just a cancel”
No discount needed. Please just cancel.